Terms & Conditions

Last updated July 2025

Acceptance of Terms:

By accessing, browsing, or using Catch's website, services, or purchasing our products, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, do not use our services.

1. Eligibility

To use our services, you must:

  • Be at least 16 years old or have parental/guardian consent if under 18
  • Be able to swim at least 50m of continuous front crawl
  • Provide accurate, current, and complete information about your swimming ability during sign-up
  • Have access to appropriate swimming facilities (pool or open water)

2. Memberships

Catch offers two membership tiers: Catch Free & Catch Gold. Membership details, including features, benefits, and pricing, are outlined on our website. We reserve the right to modify these offerings at any time.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Notify us immediately of any unauthorised use of your account.

4. Use of Services

Catch's training plans, video courses, and other resources are designed to guide and support your swimming development. However, they do not replace professional coaching or medical advice when needed.

You agree to:

  • Use the services only for personal, non-commercial purposes.
  • Not reproduce, distribute, or modify our content without permission.

5. Health & Safety

Medical Clearance:

By using our services, you confirm that you:

  • Are in good health and have no medical conditions that would make swimming unsafe
  • Will consult healthcare professionals if you have concerns about your ability to participate
  • Will not hold Catch responsible for any health issues arising from following our training programs

Swimming Safety:

  • Never swim alone - Always ensure appropriate supervision
  • Open water swimming - carries inherent risks including cold water shock and strong currents
  • Pool swimming - should be done in supervised facilities with lifeguards present
  • You assume all responsibility for assessing local conditions and your own capabilities

Training Modifications:

You are responsible for modifying or stopping any training program if you experience discomfort, injury, or medical concerns.

6. Intellectual Property

All content, including videos, training plans, logos, and text, is the intellectual property of Catch unless otherwise stated. Unauthorised use is prohibited.

7. Payments & Subscriptions

For paid memberships, you agree to accurate payment information and authorize Catch to charge your payment method for recurring fees. Cancellation options are outlined in our refund policy.

8. Cancellations & Refunds

You may cancel your membership at any time through your account settings. Detailed refund terms, including eligibility, processing times, and procedures, are outlined in our separate Refund Policy document. Key points include:

- 7-day free trial for new Gold subscriptions

- 14-day cooling-off period for all subscriptions (UK legal requirement)

- Free trial cancellation with no charges during trial period

- Pro-rata refunds available in exceptional circumstances

- Monthly subscriptions can be cancelled anytime with service continuing until end of billing period

For complete refund terms and procedures, please refer to our full Refund Policy.

9. Modifications to Services

Catch reserves the right to modify or discontinue any aspect of the services at any time, with or without notice.

10. Limitation of Liability

To the extent permitted by UK law, Catch is not liable for:

- Any indirect, special, or consequential damages

- Loss of profits, data, or business opportunities

- Damages arising from third-party service interruptions

- Health-related issues arising from training program participation

Maximum Liability:

Our total liability for any claims is limited to the amount you have paid for our services in the 12 months preceding the claim.

Consumer Rights:

Nothing in these terms excludes or limits our liability for:

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

- Breach of terms implied by consumer protection law

- Any other liability that cannot be excluded under UK law

11. Health & Activity Waiver

Assumption of Risk:

Swimming and water-based activities involve inherent risks. By using our services, you acknowledge:

- Swimming can result in serious injury or death

- Open water swimming carries additional environmental risks

- You participate in all activities at your own risk

- You are responsible for ensuring your fitness to participate

Release:

You release Catch, its founders, employees, and affiliates from liability for injuries, damages, or losses arising from your participation in swimming activities, except where prohibited by law.

This waiver does not affect your statutory rights as a consumer under UK law.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

For consumer contracts, this choice of law does not deprive you of protection under mandatory consumer protection laws of your country of residence.

Dispute Resolution:

We encourage resolving disputes through direct contact first. If needed, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

12.1 Data Protection

Your personal data is processed in accordance with our Privacy Policy and UK GDPR. By using our services, you acknowledge that you have read and understood our Privacy Policy.

Data processing is necessary for the performance of this contract and our legitimate business interests in providing swimming training services.

13. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

14. Prohibited Uses

You may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. You may not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances. Rules, laws, or local ordinances.

You may not infringe upon or violate our intellectual property rights or the intellectual property rights of others.

15. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will cease immediately.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Email: rebecca@catchswim.com  

Support: Via our app support feature

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.