We offer free delivery on orders of £25 or more. For orders less than £25, the delivery charge is £5.

Our customer support team is available to assist you Monday through Friday from 9 AM to 5 PM GMT. You can reach us via email or phone, and we strive to respond to all inquiries within 24 hours. Your satisfaction is our priority.

Most of our products come with a warranty that covers defects in materials and workmanship. The warranty period varies by product, please reach out to support@catchswim.com if you have any issues with your product.

We accept a variety of payment methods to make your shopping experience convenient. You can pay using major debit/credit cards, and other secure payment options. All transactions are processed securely to protect your information.

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the item within 30 days of receipt for a full refund. Items must be in their original condition and packaging. Please contact our customer service (support@catchswim.com) for return instructions.

Our shipping policy ensures that all orders are processed and shipped within 1-2 business days. Our shipping is with a 48hr courier called APC. Once your order is shipped, you will receive a confirmation email with tracking information.